Skills
Featured Projects
Excel | Tableau | Power BI | SQL | Python | R
Nepal Tourism Economic Analysis🛫🗻🏞
Capstone Project
◾ Used SQL to query 25 years of visitor data and Excel for trend modeling. Identified a shift to adventure tourism post-COVID, providing data that informed a proposed marketing strategy focused on trekking packages to accelerate sector recovery.
🍔 DoorDash Marketing Project
Excel | Exploratory Data Analysis | Data Storytelling
◾ Real world-marketing campaign data
◾ Using only Excel for analysis and data visualization
◾ Utilized VLOOKUPS, Pivot Tables, Scatter Plots, & Bar Charts
◾ Provided a comprehensive write up to help the marketing team on their next campaign
🏥 Analyzing Hospital Data with SQL
SQL| Exploratory Data Analysis
◾ Analyzed what affections hospital stay length in MySQL
◾ Created a histogram using SQL (weird, I know)
◾ Real data from over 101,000 hospital patients
🏀 Analyzing NBA Data with Tableau
Tableau | Dashboarding
◾ Analyzed the 2022 NBA season statistics
◾ Created Stacked Bar Charts, Heatmaps, Treemaps & Bubble Charts
◾ Built a Tableau story & shared via written report
⛏️Analyzing Mining Data with Python
Python | Data Analysis
◾ Cleaned and preprocessed industrial dataset with 737,454 rows for analysis
◾ Used Python for statistical summaries, correlation matrices, and data visualizations
◾ Created line plots, pair plots, and correlation matrix to examine trends and relationships
About me
Business Analyst I Remote Operations & Client Success Specialist
👋 Hi, I'm Om Hari Gurung | Analyst, Operations & Client Success SpecialistResults-driven operations and client success professional with 15+ years of international experience. Currently coordinating admissions and academic operations for a Canadian education consultancy (EduGlobal), fully remote. Expert in CRM management (ClickUp), administrative process oversight, KPI reporting, and high-volume client communication. Multilingual (English, Hindi, Nepali) with a strong record of improving efficiency, cutting errors, and delivering premium customer experiences across global teams. Seeking remote roles in client success, operations, or account management.Core Competencies & Tools:Data Analysis & Visualization:- SQL, Tableau, Power BI, Python, and Advanced Excel.
Administrative & Document Control:- ClickUp CRM, MS Office Suite, Google Drive, Digital Filing Systems.
Process Optimization & Efficiency:- Workflow Analysis, KPI Dashboards, Reporting Automation.
Customer Service & Consultation:- Client Advocacy, Multilingual Support, High-Stakes Communication.
Operational Oversight:- Remote Operations Coordination, Quality Assurance, Performance Auditing, Team Coordination.
Soft Skills:- Attention to Detail, Time Management, Multitasking, Problem-Solving.Professional ExperienceEduGlobal Consultancy | Remote
Admissions & Operations Coordinator | March 2023 – Present• Coordinate international and domestic admissions operations remotely for a Canadian education consultancy, managing student pipelines and follow-ups via ClickUp CRM
• Manage client communications, onboarding workflows, and administrative documentation across time zones.
• Support cross-border operational compliance, reporting, and process oversight within a fast-paced remote team.Migrant Consultant | Dubai, UAE
Immigration Sales Consultant | January 2023 – January 2026• Manage the initial sales pipeline using ClickUp CRM to provide expert consultation on complex international immigration programs.
• Build rapport and address intricate client inquiries, ensuring high customer satisfaction by simplifying complex legal procedures.
• Utilize multilingual fluency to advise a diverse global client base on specific cultural and linguistic needs.Naandkul Farm | Birendranagar, Nepal
Business Operations Analyst | April 2017 – April 2023• Drove a 15% profitability increase by identifying inefficiencies through financial and operational data analysis.
• Developed dynamic budgeting and pricing forecast models in Excel, improving financial accuracy by 20%.
• Standardized reporting systems that reduced monthly analysis time by 10 hours and lowered error rates by 25%.
• Designed interactive KPI dashboards to provide management with clear visibility into performanceSakhsham Knowledge Services | Lucknow, India
Data Management Specialist | July 2015 – January 2017• Processed high volumes of administrative data with a 99.8% quality rate, reducing input errors by 30%.
• Standardized data entry procedures that increased department-wide productivity by 20%.Crossdomain Solutions Pvt Ltd | Bengaluru, India
Senior Process Auditor | February 2010 – May 2015• Authored performance reports identifying root causes of errors, leading to training that reduced resolution time by 25%.
• Analyzed operational workflows to pinpoint bottlenecks, resulting in a 15% improvement in team efficiency.